With over 20 years experience in the Learning and Development arena, I have designed and delivered training programmes for large multi-site organisations and small business alike. From developing professional development courses for large financial services organisations, to providing consultation services to small contact centre operations and large retail outlets. Everything I do is designed to support and underpin your strategic goals and objectives.

Expertise

The below is a list of courses/areas of expertise that I have either designed and delivered training in, or acted as consultant for organisations looking for support. This is not an exhaustive list, and I pride myself in being able to quickly understand the needs of your business, and propose a solution that will bring real tangible results.

Executive Coaching
Learning and development
Leadership
Team building
Management development
Situational Leadership (Hershey and Blanchard)
Action Centred Leadership (John Adair)
Negotiation skills
Coaching
Transactional Analysis
Accelerated learning techniques
Soft Skills
Consultancy
Organisation development
Change management
Facilitation of groups
Strategic thinking
Strategy development with top teams
Talent management
Organisation wide management development programmes
Recruitment and Selection
Interview Techniques
Personal Brand and Effectiveness
Emotional Intelligence
Human Resources - Managing conduct and capability
Performance Development

PTLLS & CTLLS Level 4 A1 Certificate (NVQ/QCF Assessing) SHL Certificate – Assessment Centre & Recruitment Professional BSY Stress Training Specialist Disciplinary and Grievance accreditation NEBS Certificate in Supervisory Management Accredited Hogan Psychometric Coach NVQ Level 3 Customer Services Performance Development and Coaching Advanced Negotiations 10 GCSE’s (including English and Maths) A Level in Computer Science