Summary

Stephen Singer relishes the jobs most people would run a mile from - getting down to the details, procedures and processes which in some cases really help an organisation to run smoothly, but in too many cases just clog up the works!

Stephen has spent over 20 years working with company procedures, manuals and documentation of all sorts, across a wide variety of industries.

Once almost a lawyer (well, completing a law degree), his career included over 15 years in the catering and tourism sectors, a dozen of these being overseas-based, before setting up his first consultancy business in 1995.

Expertise


All aspects of business systems documentation (Handbooks, Manual, Procedures etc - of all shapes and sizes, and including electronic systems):

ISO 9000 Quality Management Systems implementation, support, maintenance and auditing:

Process mapping and improvement techniques:

PROMIS® online integrated compliance and management systems.

INFRALOGICS works closely and collaboratively with our clients to ensure that we fully understand the business requirements, and that they get the best out of the systems and documentation they use. Many of our clients are Small and Medium Enterprises and Stephen Singer has been accredited by successive government-backed schemes to work with SMEs, tailoring standardised or external requirements to each specific organisation to achieve maximum efficiency.

Our work includes single-issue interventions, defined projects and longer-term support to some of our retained clients. Industry sectors we have worked with include:

Travel & leisure
IT & Telecomms
Professional services
Education sector
Wholesaling and business-to-business equipment sales
Transport
Design & print
Industrial chemicals
Recruitment
Other manufacturing, engineering and process industries

Experience

  • (Travel Industry)

    Overseas Operations management
    100+ Employees 1983 - 1995
    Both overseas and UK-based management roles. Operational responsibility for a variety of holiday resort areas, as well as development of in-house Manuals, Procedures and Policies.
  • INFRALOGICS Ltd

    Director
    1995 - Current
    Stephen Singer has owned and run INFRALOGICS since its original set-up as a sole trader in 1995, incorporating in 2009.
  • HHCA Limited

    Director
    2003 - 2009
    Co-owner and Director of Liverpool-based consultancy company providing specific help for SMEs under Objective One funding. Services included our popular and successful group-based Workshops helping small businesses achieve ISO 9001 certification for the first time (100% success rate).
  • INFRALOGICS Limited

    - Current
    INFRALOGICS Limited

Qualifications

IRCA certified Lead Auditor (Quality Management Systems 2000) MA Hons Law (Cantab) Fluent in French, German and Spanish

Clubs and Associations

Member, Institute of Business Consulting
Associate, Chartered Quality Institute
Member, Greater Manchester Chamber of Commerce

Interests and Hobbies

Music (classical)
Languages, travel and other cultures
Amateur chess player
Eliminating unnecessary procedures to find the straightest possible line between two points!

Email Stephen

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