Stephen has spent over 20 years working with company procedures, manuals and documentation of all sorts, across a wide variety of industries.
Once almost a lawyer (well, completing a law degree), his career included over 15 years in the catering and tourism sectors, a dozen of these being overseas-based, before setting up his first consultancy business in 1995.
All aspects of business systems documentation (Handbooks, Manual, Procedures etc - of all shapes and sizes, and including electronic systems):
ISO 9000 Quality Management Systems implementation, support, maintenance and auditing:
Process mapping and improvement techniques:
PROMIS® online integrated compliance and management systems.
INFRALOGICS works closely and collaboratively with our clients to ensure that we fully understand the business requirements, and that they get the best out of the systems and documentation they use. Many of our clients are Small and Medium Enterprises and Stephen Singer has been accredited by successive government-backed schemes to work with SMEs, tailoring standardised or external requirements to each specific organisation to achieve maximum efficiency.
Our work includes single-issue interventions, defined projects and longer-term support to some of our retained clients. Industry sectors we have worked with include:
Travel & leisure
IT & Telecomms
Wholesaling and business-to-business equipment sales
Design & print
Other manufacturing, engineering and process industries
Overseas Operations management100+ Employees 1983 - 1995Both overseas and UK-based management roles. Operational responsibility for a variety of holiday resort areas, as well as development of in-house Manuals, Procedures and Policies.
Director1995 - CurrentStephen Singer has owned and run INFRALOGICS since its original set-up as a sole trader in 1995, incorporating in 2009.
Director2003 - 2009Co-owner and Director of Liverpool-based consultancy company providing specific help for SMEs under Objective One funding. Services included our popular and successful group-based Workshops helping small businesses achieve ISO 9001 certification for the first time (100% success rate).
Clubs and Associations
Associate, Chartered Quality Institute
Member, Greater Manchester Chamber of Commerce
Interests and Hobbies
Languages, travel and other cultures
Amateur chess player
Eliminating unnecessary procedures to find the straightest possible line between two points!