Summary

Real Results Training was established in Manchester in 2003 by Carolyn Blunt to provide high quality, tailored training consultancy services. In the first two years a small but repeat client base got the company started and word of mouth recommendations led to a period of high growth in 2006 and 2007 with Real Results now utilising the service of up to 10 carefully chosen Associate trainers at any one time.

Real Results Training specialises in soft skills training, particularly contact centre training, customer service, communication skills and leadership. However, with the expertise of 10 Associate trainers plus Carolyn, there are not many topics or industries that Real Results does not cater for.

Expertise


Contact Centre Skills Series:
• Telephone Communication Skills
• Customer Care
• Telephone Selling
• Advanced Call Handling
• Coaching Skills for Contact Centre Coaches

People Skills Series:
• Customer Care
• Interpersonal Skills
• Assertiveness
• Growing Self Esteem
• Fundamentals of Communication
• Managing Change
• Time & Stress Management
• Sales Tips & Techniques
• Face to Face Selling
• Team Work (option to use MBTI and/or SDI®)
• Negotiating Skills
• Presentation Skills
• Train the Trainer
• Facilitation Skills
• Making Meetings Work

Management Skills:
• Coaching Skills
• Performance Management
• Recruitment & Selection
• Effective Delegating

Leadership Skills:
• Inspirational Leadership programme
• 360º feedback
• Strength Deployment Inventory SDI® Workshop
• Myers Briggs Type Inidcator MBTI ®
• Situational Leadership II ®
• Leadership Coaching
• Team Strategy for Leaders

Experience

  • Real Results Training Ltd

    CEO
    - Current
    I have 11 years of training experience. My sector experiences are with: Utilities Contact Centres I.T. (ICL, Fujitsu) Pharmaceuticals/ Food manufacturing Storage Textiles Retail (Tesco HQ, Adams Childrenswear) The reason I am a trainer is that I feel it is a privilege to be invited to facilitate people's learning and development and when they get something out of it you can't help but feel good about your work. My HR background means I always have my eye on the purpose of the session and I hold a true belief in accelerated learning and individual learning styles. This means I design and deliver creative, engaging sessions that really benefit on both practical and inspirational levels.
  • Real Results Training Consultancy

    - Current
    Real Results Training Consultancy

Interests and Hobbies

Married to Carey, with one daughter and one son.
Equestrian enthusiast, owned and competed horses for
many years. I also enjoy food, wine and reading.

Email Carolyn

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