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CS Storage hired Real Results training to help improve our customer service at head office. Carolyn and her team delivered the training and we saw a direct...
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Hired by the company I work for. Best training ive been on in a long time. Well presented and very relevant to my work
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Real Results Training Ltd were hired by Blackpool Coastal Housing to help improve the telephone and face to face technique of our staff. The course...
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Carolyn is an extremely competent and adaptable trainer, providing a variety of training services to my company. She ensures that her sessions are...
Summary
Real Results Training specialises in soft skills training, particularly contact centre training, customer service, communication skills and leadership. However, with the expertise of 10 Associate trainers plus Carolyn, there are not many topics or industries that Real Results does not cater for.
Expertise
Contact Centre Skills Series:
• Telephone Communication Skills
• Customer Care
• Telephone Selling
• Advanced Call Handling
• Coaching Skills for Contact Centre Coaches
People Skills Series:
• Customer Care
• Interpersonal Skills
• Assertiveness
• Growing Self Esteem
• Fundamentals of Communication
• Managing Change
• Time & Stress Management
• Sales Tips & Techniques
• Face to Face Selling
• Team Work (option to use MBTI and/or SDI®)
• Negotiating Skills
• Presentation Skills
• Train the Trainer
• Facilitation Skills
• Making Meetings Work
Management Skills:
• Coaching Skills
• Performance Management
• Recruitment & Selection
• Effective Delegating
Leadership Skills:
• Inspirational Leadership programme
• 360º feedback
• Strength Deployment Inventory SDI® Workshop
• Myers Briggs Type Inidcator MBTI ®
• Situational Leadership II ®
• Leadership Coaching
• Team Strategy for Leaders
Experience
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Real Results Training Consultancy
- Current
Interests and Hobbies
Equestrian enthusiast, owned and competed horses for
many years. I also enjoy food, wine and reading.
