Working with law firms on new business development and business improvement from strategy to implementation. Use of technology, managing client relationships, deciding what clients really value, mergers, effective collaboration and outsourced services should be addressed now. If I don't have the answers, I usually know who does within our team or beyond.
Particular experience in areas of business development that require lawyers and managers to think differently about their role and their business; marketing, managing client relationships differently, business intelligence, client listening to create new opportunities, initiatives to retain clients, cross selling services and get into untapped opportunities.
Also in technology, where we know the suppliers, products and users well from 20 years' experience. Here the focus is on helping lawyers make better use of systems - where CRM, business processes, collaboration and management reporting are the current priorities.
Managing Director1992 - CurrentProjects often involve a mix of IT, market research, people development, CRM, outsourcing, PR , quality systems, risk management and design - drawing in specialists when needed. Clients include companies who work with lawyers (property, patents, insurance companies etc.) and who provide products and services to law firms, enableing them to develop, adapt and market their products to lawyers. New options to create "Alternative Business Structures" (ABS) are opening up new opportunities for closer business partnerships, joint ventures, mergers and acquisitions in this area, where we are also active. Key Areas: Marketing and business strategies - practice wide, by department or business sector; Key Account Management - enabling lawyers to focus on the right prospects and be pro-active. Client experience and relationship management (for Introducers and Business partners too); Changing lawyers' mindsets, to challenge and change perceptions of their business and their role; Market research, helping to make sound decisions when focusing on new business opportunities; Helping lawyers improve use of technology, with better ways to work, communicate and collaborate
Manchester University1977 - 1980
Chester Law School1980 - 1981
Manchester Business School1992 - 1995
Dalriada Grammar School (NI)1971 - 1977