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Mark Holloway's Testimonials
I needed someone to come in and re-look at our business processes. We have grown fast over the past 5 years and had a lot of success, but over the last 2 years l've been frustrated by my staff making repeated mistakes and customers ringing me to complain about short deliveries. Mark came in and gave an objective view as he was not too close to the problem. It was the kick in the pants our staff needed and opened my eyes to where we were going wrong. It took time but it was worth it. He got all of the staff involved and showed us how we could adapt our systems to run smoother without a lot of cost. Now we have far fewer errors and the complaints have dropped so our bottom line is improving as we're not wasting money re-picking and using carriers to redeliver. He's done us a good job and l would recommend him.
Mark and I worked together on a major change initiative spanning a period of 3 years from 2003-2005 whilst working at the Co-operative Group. As the appointed business lead for Trading, Mark covered all major areas of process and systems change and brought specialist expertise to the programme in the ranging, merchandising, and space planning areas.
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