Summary
Global training consultancy providing business and management training courses www.trainingmanchester.co.uk Based in the Triangle, Manchester servicing businesses throughout the UK and Worldwide. Olive Strachan Resources provides innovative and creative training courses that use the latest training techniques, such as Accelerated learning, NLP and Emotional Intelligence. These methods ensure that your staff understand what they learn and are able to apply the training messages in the workplace, giving long term benefits to your organisation visit www.trainingmanchester.co.uk
Call 0161 838 5692 or visit our website www.trainingmanchester.co.uk to discuss our areas of expertise
Behavioural & Personal Development
Assertiveness & Time Management
Behaviours & Actions of Effective People
Conflict Resolution: Difficult People & Situations
Emotional Intelligence
Managing Change & Stress
Positive Influencing and Persuading Skills
Presentation Skills
Teamwork - Communication & Cohesion
Telephone Skills - Grow in Confidence & Competence
The Effective Communicator
Time Management
Customer Service & Sales Skills
Customer Service in Healthcare - Dignity in Care
Customer Service Skills: Enhance the experience
Negotiation Skills: Best practice
Professional Telesales Techniques
Sales Skills for Call Centre Staff
HR and Learning & Development
Train the Trainer Customer Service
Conduct an Effective Appraisal
Facilitation Skills
First Line Management
Train the Trainer - Teambuilding
Leadership and Management
Essentials for Managers with experience
Executive Coaching
Global Management Programme
How to conduct an effective appraisal
Managing workplace problems
Motivational Leadership
Performance Management: A Central Activity
The Effective People Manager
Area of Expertise
Call 0161 838 5692 or visit our website www.trainingmanchester.co.uk to discuss our areas of expertise
Behavioural & Personal Development
Assertiveness & Time Management
Behaviours & Actions of Effective People
Conflict Resolution: Difficult People & Situations
Emotional Intelligence
Managing Change & Stress
Positive Influencing and Persuading Skills
Presentation Skills
Teamwork - Communication & Cohesion
Telephone Skills - Grow in Confidence & Competence
The Effective Communicator
Time Management
Customer Service & Sales Skills
Customer Service in Healthcare - Dignity in Care
Customer Service Skills: Enhance the experience
Negotiation Skills: Best practice
Professional Telesales Techniques
Sales Skills for Call Centre Staff
HR and Learning & Development
Train the Trainer Customer Service
Conduct an Effective Appraisal
Facilitation Skills
First Line Management
Train the Trainer - Teambuilding
Leadership and Management
Essentials for Managers with experience
Executive Coaching
Global Management Programme
How to conduct an effective appraisal
Managing workplace problems
Motivational Leadership
Performance Management: A Central Activity
The Effective People Manager