Paul started with us in July 2011. A talented, knowledgeable, and dedicated service minded individual that is an asset to the team…Watch out for Tech Paul’s Handy Hint of the Week! Over to you, Paul… My name is Paul Foulkes, and I am a Service Technician here at Docutech. I have now been involved with the copier industry for 21 years, and with each year my wisdom and passion in the industry grows! Yes, I am a bit of a tech-geek and I know most things printer and copiers. But when I don’t have my head in a printer, and when I’m not up to my elbows in ink, I enjoy spending time with my kids, and camping at the weekend…though last time was a little wet! Service is key! Our intention in the service department is to minimise your costs with the least amount of disruption to your working day. Many of the larger companies within the industry tend to let the service standard slip as they are too large to keep that personal touch we all desire so much. In the words of Sam Walton, “The goal as a company is to have customer service that is not just the best but legendary”, this can be applied to us. We currently have a service standard second to none; the next stage…legendary! The cost to run a photocopier or printer is a large expense for some small businesses, as around 3% of total revenue can be spent in this area; we are making a step to change this. How? Run eco print audits and consult regarding your needs and budget Providing the most cost effective solution for your copy and print By keeping call out costs lower than most of the major companies in the industry Free over the phone advice to reduce call outs To us here at Docutech, whether you are a small business or large company you are both equally as important to us. If we don’t get to you within our agreed time…we’ll give you £100 cash back! We operate a much quicker response time to call outs than a lot of other office equipment companies. We strongly believe that you should never have to wait longer than your agreement states. Call us for a free print audit. - We will assess your needs and try to reduce your costs. There are many different solutions to your printing requirements; we just have to find the right solution for your business. This is our objective: to make your printing needs cost effective and provide a quick and fast response so as not disrupt your day too much. Don’t delay, call today on 0844 8932919 for your free, no obligation eco print audit.
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