The latest phone system technology is VoIP (Voice over Internet Protocol), this technology allows regular voice calls to be sent over a computer network instead of using traditional phone lines. VoIP has been drastically improved in recent years and the technology has also become more affordable and consequently it has started to become more popular with businesses, especially during this economic downturn. VoIP phone systems can work for the smallest offices and the largest organisations as they are completely scalable.
VoIP uses a central exchange hosted by your VoIP provider this removes the need for capital expenditure and the ongoing maintenance costs associated with maintaining a phone system. Call charges are generally much lower over VoIP than calls on traditional phone lines and with the short-term contracts and the ability to set extensions up on a monthly basis you are really only paying for what you are using.
With VoIP employees can benefit from the flexibility of being able to work from home and other locations via internet connections and other office on the internal network. Incoming phone calls can be automatically routed irrespective of where you are connected to the network. By taking your laptop and phone with you, you can receive incoming and make calls where ever you connect to the Internet.
Also using a Hosted IP Telephone system brings you a more integrated delivery of voicemail. Having converged email and voicemail boxes will also help workers pick up messages wherever they are, increasing productivity.
One of the larger benefits of VoIP is that all offices on your network regardless of where they are physically located can get the benefits of having a common office phone system, including extension dialling and seamless call transfers. Customers will not realise that their call may have been transferred to a new location as there will be no delay when transferring the call.
Network capacity issues or expensive systems upgrades are not a hindrance with VoIP; therefore it is ideal for growing businesses. Additional lines can easily be added when required unlike with traditional phone systems where you are required to sign up for the number of lines you will require for a number of years regardless of whether you are currently utilising them.
If you would like to talk about anymore of these services in detail please contact us at firstname.lastname@example.org or 0844 543 7501